Part 1Service
 Unit 1 Service Awareness
 Unit 2 Self-Control
 Unit 3 Teamwork

Part 2 Communication

 Unit 4 Greetings and Introductions
 Unit 5 Directions and Positions
 Unit 6 Providing Information
 Unit 7 Courtesy

Part 3 Operation

 Unit 8 Metro Equipment
 Unit 9 Metro Tickets
 Unit 10 Broadcasting
 Unit 11 Metro Signs

Part 4 Vehicle

 Unit 12 Vehicle
 Unit 13 ATO
 Unit 14 ATP

Part 5 Control

 Unit 15 Signal
 Unit 16 BAS

Appendix 1 Passage Translation

Appendix 2 English Specialty Vocabulary

Appendix 3 Announcements

Reference